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FAQ

ZillaMunch - Frequently Asked Questions

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover.  We also accept payment via PayPal.

HOW DO I CHECK THE STATUS OF MY ORDER?

If you created an account during the checkout process, please log into your account and you will be able to access the status of your order. If you did not make an account, please email us at support@zillamunch.com and we will look up your order status for you.

CAN I CANCEL MY ONLINE ORDER?

We start to process your order as soon as it is placed. There isn’t a delay that allows us time to cancel or change orders once they are submitted. We apologize for any inconvenience.

WHAT'S YOUR REFUND/EXCHANGE POLICY?

We offer no refunds or exchanges at this time. Defective or damaged items will be replaced at no cost to you. If your order arrived damaged or defective, please send us an email at support@zillamunch.com and we will do our best to make it right. We appreciate our customers and will work with you to be sure you are satisfied with our product.

WHEN WILL I GET MY ORDER?

Your order will be fulfilled within 3-6 business days. You will receive a shipping confirmation email which will contain the shipping tracking number.

I MESSED UP MY SHIPPING ADDRESS AND/OR SIZE! CAN I CHANGE IT?

Please, send us an email at support@zillamunch.com as soon as you realize you had made a mistake.  If your order has not already been fulfilled and shipped we may be able to correct the wrong information.

WHERE DO YOU SHIP TO?

We ship both within the USA and internationally. Within the USA, we ship via USPS First Class Mail. Internationally, we use a service that delivers from USA to the local postal courier. 

HOW MUCH DOES SHIPPING COST?

Shipping depends on the weight of your order. A single shirt usually ships for about $3. A single poster ships for about $8.

WHAT SHIRTS DO YOU USE?

We only use Next Level tees. Our tees are available in 100% cotton, poly-cotton, and tri-blend.  They're soft and fashionable.  The perfect tee for all occasions.     

Free Shipping on Domestic Orders!